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Hi there,
In case you're wondering why you're here: this article used to be part of the Bondsai Blog.
We have moved it here instead to keep all our content in one place.
We're Leancept and the same team as those who created Bondsai. We partner with professional services firms to increase profitability and customer value (find out more).
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We want to support you and provide the information and strategies you need to make an impact. We have plenty of resources to help you every step of the way. From practical techniques to inspiring ideas, learn more to move forward.
We are a consultancy that specializes in providing software and design firms with the tools and knowledge needed to boost client loyalty by creating and capturing client value. Our goal is to help create more win-win deals so you can build a business with healthy margins, meaningful work and the right clients
We think the best thing about offering professional services is the satisfaction of solving difficult problems and creating value for others. We want as many people as possible to have that experience. That's why we want to spread the knowledge of how to work in a client-focused way.
At the heart of every successful business is client value. By working in tandem with us as partners, professional service firms can prioritize their clients and provide exceptional value.
Many companies sell services based on costs such as time spent. This makes it harder to focus on the client or the problems you solve with your expertise. Value-based pricing is based on the value the company creates for the client.
Create unwavering customer loyalty by consistently delivering exceptional client experiences.
Successful firms don't just excel at what they do; they also work in a fundamentally different way compared to competitors.
The most common trap businesses fall into is wanting to offer their services to everyone. The consequence is that they are not perceived as competent, relevant or credible.
You can improve quality and speed up delivery by turning your popular services into products. This way you can provide the same value but spend less time and effort.