Deliver More of the Only Thing that Counts: Client Value
We offer tailored coaching, training, and ongoing support to help software and design consultancies better understand and meet client needs while increasing the value they provide to clients to achieve higher client loyalty and profitability.
Why Client Value is Critical for Firm Success
Our Leancept model outlines the importance of prioritizing the creation of client value through the client experience and the firm's unique capabilities.
Client value creation not only enhances your company's pricing power, but also enables you to scale through productization and optimize pricing strategies for greater profitability.
Areas We Focus on in Client Value Creation
We help you deliver more of what your clients need and want by focusing on:
CLIENT EXPERIENCE: How does it feel to work with you?
Create unwavering client loyalty by consistently delivering exceptional client experiences.UNIQUE ABILITIES: How do you do things differently?
Boost competitiveness by developing unique abilities, strengths and ways of working that solve the client's problems in new and innovative ways.NICHE EXPERTISE: How are you perceived as a one-of-a-kind expert?
Become a sought-after firm or consultant by being exclusively qualified to solve the client's problems in your selected niche.
Capturing Client Value - Boost Profitability
We provide firms with the tools and knowledge to increase profitability by capturing and pricing the client value they create.
VALUE-BASED PRICING: Increase Your Margins by Pricing Value
Charging for the client value created, not the time spent.PRODUCTIZATION: Scale Your Business and Earn Revenue When You Sleep
Scaling the business by turning services into products it can sell to many.
We're Interactive and Love Workshopping
You'll never see us come back with a thick stack of papers saying: "Here's your new strategy!". We are an interactive firm, meaning we prefer to work with you and co-create new knowledge together.
We aim to do most of the work through workshops and collaboration because we are committed to knowledge and skill sharing. If working with us results in you or your team learning how to do some of what we do, that's success to us.